I teach you how to get organized so you can THRIVE!

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Alejandra

I teach you how to get organized so you can THRIVE!

FAQ & Help Documents

About Us

What is Alejandra.tv?

Alejandra.tv is an online training company that provides video-based training programs, courses, and tools for home, office, and personal organization. We also provide product recommendations to help you select proven solutions, and avoid wasting time and money on products that will end up as clutter.


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Account Help

How do I Make a Payment?

First login to your Alejandra.tv account.

Next select the My Account tab.

Then select the My Orders option.

Select Pay Now, which appears next to any outstanding charges.

How do I Login to My Account?

You can login to access all of the products and programs you’ve purchased at:

Alejandra.tv account

What if I’m Having Trouble Logging in to My Account?

If you’re having trouble logging in or accessing your account, and you’re using Internet Explorer, please try using another web browser like Firefox or Chrome.

If you’ve already tried using using a different browser and you’re still having trouble accessing your account contact us.

How do I Update My Credit Card?

First, login to your Alejandra.tv account.

Then select the My Account tab.

Next, select My Billing Information.

Finally, select Add Credit Card.

From there you can enter a new credit card.


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SimpLESSity™

What is the Difference Between SimpLESSity™ and the Power Productivity Program®?

SimpLESSity is my complete decluttering program that teaches you how to effectively simplify your home by permanently letting go of items you no longer use, need, and love so you can eliminate distractions and overwhelm. As a result, you’ll feel light & liberated with more time to do the things you enjoy with the people you love. SimpLESSity is an in-depth program that will teach you how to easily let go of items you once cherished and what to do with it all by making responsible decisions.

The Power Productivity Program (PPP) is my complete organizing program that teaches you how to get (and stay) organized by setting up effective systems for the items you do use, need, and love. As a result, you’ll feel a sense of order, in control, and on top of things. It includes identifying your root cause of disorganization, figuring out your organizing style, effective time management habits and how to setup/use a to-do list, setting up effective organizing systems using my 5-step process, and implementing consistent routines and maintenance. While the PPP does touch on getting rid of things (decluttering) at a high level, it does not discuss decluttering in depth like SimpLESSity does.

If your goal is to get organized, decluttering is the first step. The second step is setting up effective organizing systems for everything that remains (the things you use, need, and love). When you combine the two (decluttering and then organizing), you’ll see the best results and discover life is easier, simpler, and more effective.

Does SimpLESSity™ Work for People with ADHD?

The program is not designed to treat ADD/ADHD, nor does it address all the needs of those with ADD/ADHD. We are unfortunately unable to make any guarantees regarding the effectiveness of the program for those with ADD/ADHD. However, we do offer a 60-day money back guarantee.

Does SimpLESSity™ Work for Hoarders?

SimpLESSity was not developed to meet the needs of hoarders. If you feel like you need additional help to overcome hoarding tendencies, then we urge you to find a professional who specializes in this area. We recommend you checkout these resources from the Institute for Challenging Disorganization.

From there you can find helpful literature and find a professional organizer educated by the ICD to help you.

I Don’t Live in the United States. Can I Still Join SimpLESSity™?

Yes, you are welcome to join the program no matter where you live! Since the program is all online, you get instant access to all the materials. You will also have lifetime access so you can use it anytime from any computer on which you have internet access. The only item that is specific to the United States is the 31-page A-to-Z guide on how to responsibly get rid of your clutter. Although the resources listed focus on U.S.-based locations/organizations, the concepts will still provide you a reference to help you determine an appropriate option in your country.

How Much Does SimpLESSity™ Cost in My Currency?

Although SimpLESSity is listed in US dollars, you can join using a credit, debit, or gift card from Visa, Mastercard, American Express, or Discover. The bank that issued your card handles the currency conversion according to the terms for the card agreement and the currency conversion rates when you join. You can search for currency conversion tools online.

Do you Offer a Payment Plan?

Yes, we offer payment plans that break the cost of the program into monthly payments. You can select a payment plan from the shopping cart during checkout.

Does Anything Get Shipped to me?

No, we do not ship anything. All of our training and products are available in your online account. From there you can print them yourself or have your local print shop print them for you.

What Payment Methods do you Accept?

Our system is setup to accept credit, debit, and gift cards from Visa, Mastercard, Discover, and American Express. You can also use pre-paid cards from these card brands. Your bank may be able to offer them to you or direct you to where you can obtain one.

If you do use a pre-paid card, please make sure you follow the directions for registering the card to ensure the card issuing bank has your billing information to verify and approve the online order.


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Power Productivity Program® (PPP)

How is the PPP Different from Alejandra’s YouTube Videos?

Good question! The Power Productivity Program goes much, much deeper into organizing than Alejandra’s YouTube videos. In the YouTube videos Alejandra shows a small space that she already organized or a small tip. The program focuses on YOU and what works for your own organizing style. In the program, Alejandra shows you how she organizes from start to finish, including her entire process that she uses to organize any space and all the decisions along the way, which aren’t included on YouTube. Also she has a whole module on Time Management, which is a topic she doesn’t address on YouTube.

The program helps you find your root causes of clutter and your organizing style, how to setup systems that work for your style so you’ll enjoy using them, and how to tweak and maintain your systems so you actually STAY organized. She also shows you how to incorporate the styles of others in your home into each system you setup.

Learn more about the Power Productivity Program.

Do I Need the Organizing Products that Alejandra Shows in Her Videos?

You don’t need to have the specific products that Alejandra shows in her YouTube videos in order to be organized. She just shows the products to give examples of what you can use and types of systems that work for different organizing styles. Often, you can even reuse and re-purpose other items from within your own home to use as organizing tools, containers, and systems.

What Printables are Included in the Power Productivity Program®?

The Power Productivity Program includes Alejandra’s Time Management printables. They relate to the systems Alejandra shows in the program and are designed to track to-do items, goals, routines, etc. These printables are not sold anywhere outside of the program.

The printables on our Printables page are sold separately from the program, since they are not related to the systems taught in the program. Those printables are for specific uses like tracking your exercise, your pet, your laundry, etc. There is no overlap with the printables in the program.

Learn more about the Power Productivity Program.

Does the Power Productivity Program Work for People with ADHD?

Many of our members have mentioned that they have ADHD. Although the program is not designed to treat ADD/ADHD, nor does it address all the needs of those with ADD/ADHD, many of the same members have expressed great progress and improvement in their lives after using the program. We are unfortunately unable to make any guarantees regarding the effectiveness of the program for those with ADD/ADHD. However, we do offer a 60-day money back guarantee.

Does the Power Productivity Program Work for Hoarders?

The Power Productivity Program was not developed to meet the needs of hoarders. If you feel like you need additional help to overcome hoarding tendencies, then we urge you to find a professional who specializes in this area. We recommend you checkout these resources from the Institute for Challenging Disorganization.

From there you can find helpful literature and find a professional organizer educated by the ICD to help you.

I Don’t Live in the United States. Can I Still Join the Power Productivity Program?

Yes, you are welcome to join the program no matter where you live! We have lots of members from around the world and would love for you to join us, too! Since the program is all online, you get instant access to all the materials. You will also have lifetime access so you can use it anytime from any computer on which you have internet access.

How Much Does the Power Productivity Program Cost in My Currency?

Although our program is listed in US dollars, you can join using a major credit, debit, pre-paid, or gift card from Visa, Mastercard, American Express, or Discover. The bank that issued your card handles the currency conversion according to the terms for the card agreement and the currency conversion rates when you join. You can search for currency conversion tools online.

Do you Offer a Payment Plan?

Yes, we offer payment plans that break the cost of the program into monthly payments. You can select a payment plan from the shopping cart during checkout.

Does Anything Get Shipped to me?

No, we do not ship anything. All of our products are available in your online account. From there you can print them yourself or have your local print shop print them for you.

What Payment Methods do you Accept?

Our system is setup to accept credit, debit, pre-paid, and gift cards from Visa, Mastercard, Discover, and American Express. You can also use pre-paid cards from these card brands. Your bank may be able to offer them to you or direct you to where you can obtain one.

If you do use a pre-paid card, please make sure you follow the directions on registering the card to ensure the card issuing bank has your billing information to verify and approve the online order.


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Members Forum

What is the Members Forum?

The Members Forum is a private forum and is exclusive to Power Productivity Members. It includes a discussion area and a Knowledge Base containing member videos, articles, and Q&A. There are hundreds of categorized and searchable articles in the Knowledge Base, so there’s a good chance your questions may have already been addressed.

In the “Discussion” area, all of our members can ask questions, share before/after pictures and advice, and keep each other motivated and accountable for getting tasks done. We also hold monthly giveaways with organizing products valued up to $100. All members can enter the giveaways (both US and International)

Who can Join the Members Forum?

Only members of the Power Productivity Program are allowed to join the Members Forum.

How Much Does the Members Forum and Knowledge Base Cost?

When you join the Power Productivity Program, you get two months of free access to the Members Forum, which you can start when you are ready. We remind you when your two free months are coming to an end. At that point you can upgrade to lifetime access at a discounted rate. We do NOT automatically bill you unless you choose to upgrade. You have to opt-in to continue by selecting the option to upgrade to lifetime access for a one-time cost of $97.

Do I Lose Access to the Power Productivity Program if I Don’t Continue My Access to the Members Forum?

No! When you join the Power Productivity Program, you have lifetime access to it in your online account. Your access to the Members Forum is separate from your lifetime access to the Power Productivity Program.

How do I Add a Profile Image in the Members Forum?

To Update Your Profile Picture In The Members Forum:

1) After you have logged in to the forum, click your name on the upper right hand corner of the screen.

2) Click “Edit Your Profile”

3) Next, click on the “Choose File” button located just to the right of “Avatar Pic.”

4) In the new window that pops up, locate and click on the photo that you’d like to use, and click “Open.”

5) After your photo uploads, click on the link to “Save Information.”


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Printables

What Format are the Checklists and Calendars?

All of the printables are PDF files.

Can I Edit the Printables?

The checklists and calendars are editable, meaning you can type into them, save them, re-use them, and reprint them with new information.

How Many Times can I Download the Printables?

Once you purchase a product from our site, you have lifetime access to it in your online account and may print it as many times as you like.

Can I use the Printables on my Tablet?

Yes! As long as your tablet has a PDF reader, then you can use the printables on your device.

Where do I get a PDF Reader?

Adobe offers its Adobe Reader for free.


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Ask Alejandra

Who can join the group calls?

The weekly group calls are open to anyone who would like to subscribe. Click here to learn more about the weekly Q&A calls.

When are the group calls?

The group calls are held weekly. There are 52 phone calls in a year. All calls are live! Calls are scheduled on different days and at different times each month to accommodate the various time zones and schedules. Exact dates and times are posted at the beginning of each month in your online account. Once you join “Ask Alejandra,” you are guaranteed a spot on each call (regardless if you register late!). If a call needs to be cancelled on our end, it will be rescheduled.

How do the group calls work?

Once you register for the calls, you’ll receive a dial-in number with a PIN code to use OR a link to click to access the call from your computer. You can call from any phone (landline, old cell phone, flip phone, etc.) or computer that has internet access. You can also use Skype. You’ll receive reminders leading up to the call so you don’t forget.

Once everyone calls in, I talk to one person at a time while everyone else is on mute (there will be a button (#1 on your keypad) to push if you want to “raise your hand” and ask a question). The calls are live and I take as many questions as I can in the 60-minutes. After the 60 minutes, if you choose to stay on the phone, you’ll be partnered up with another member in a private discussion for an interactive exercise to help you get organized!

How do the private accountability exercises work?

After our 60-minute group call, if you’d like to stay on the phone, we pair you up with another member in the program that’s in a similar life stage as you and give you a suggested exercise to discuss (or if you prefer less structure, just chat and support each other!). Each week we pair you up with someone new so you get different perspectives. This part of the call is optional. Your conversation with your partner is private and will NOT be recorded. If you’d like, you’re free to exchange contact information and keep in touch as accountability buddies for staying organized! Or, if you prefer to stay anonymous, that’s fine too!

What kind of content will be presented?

The calls are all Q&A (members ask questions and together we discuss solutions). Members have mentioned how they learn a lot from listening to other callers discuss their challenges and brainstorm solutions with me (Alejandra). You are encouraged to take notes on the call!

What kind of questions can I ask?

You can ask any question and I will try my best to help you while being honest and patient! My job as your coach and teacher is to give you a different perspective you may not be seeing so you have an easier time moving forward. If you’re stuck on something, we’ll talk it out. If you’ve lost motivation, we’ll explore ways to get you back on track. Or, if you can’t get started because you feel overwhelmed, we’ll brainstorm the next best step for you to take!

Who answers the questions?

I (Alejandra, your teacher and coach) answer all questions.

Will my question be answered on the call?

I answer anywhere from 4-7 questions per call. Callers are picked at random. If you raise your hand and you aren’t called on, just send us an email letting us know you tried to ask a question and we’ll look out for your name on the next call!

Do I have to ask a question?

No! If you don’t have a question or prefer to stay silent and listen to other callers with similar challenges, that’s perfectly fine! Feel free to just listen while you sit, clean, or organize something. Past callers have mentioned how they use the phone call as accountability to get stuff done around the house!

Can I email my question instead?

Yes! If you prefer to email your question (instead of asking on the phone while others are listening), that is perfectly fine! However, please know it is much more effective to have a conversation back and fourth with you as opposed to a one-way answer! But I’m happy to answer your written question the best I can on a call! Just email your question in advance and we will answer it on an upcoming call while keeping your name anonymous.

Can I book a private call with Alejandra?

Yes. If you’d like to schedule a private, structured, coaching call 1-on-1 with Alejandra to explore your challenges, brainstorm solutions in more detail, and walk away with an actionable plan + recording of the call, click here to book your call.

Will the group calls be video calls?

No. The calls are voice-to-voice phone calls (no visual slides or presentation). Nobody is on camera.

Will the group calls be recorded if I can’t make it?

Yes. The Q&A part of the call is recorded and posted in your online account for you to listen (or re-play) at your convenience! You’ll get access to download the most recent recordings.

I live outside the United States, can I still participate?

Yes! If you live outside the U.S., the best way to join is to call-in through the computer. Once you join, you’ll see instructions on how to join via computer. There are also local international phone numbers you can use if you live in one of the following countries: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Denmark, France, Germany, Greece, Holland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Malaysia, Netherlands, New Zealand, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, and United Kingdom.

What is the cancellation policy?

You may cancel at any time. Annual subscriptions auto-renew annually.

I’m having trouble connecting to the calls

If you are a member and are having trouble connecting, you can login to your account here. You will find troubleshooting information in the FAQ section at the bottom of the page.



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